How soon will my order ship?
Your order will be processed within one to two business days. You’ll be breathing clean, healthy air very soon!
Where does Swordfish Air ship?
We currently ship to the continental United States (excludes Alaska and Hawaii).
How will my order ship?
Your order will ship via UPS. You can expect your parcel to arrive in two to five business days.
How can I track my order?
Once your Swordfish Air order is processed, we will send a shipping confirmation email with a tracking number.
My tracking number shows no information, what do I do?
If your tracking number has no information the package likely hasn't been scanned by the carrier. Please allow up to 24 hours for your tracking number to be updated. If you are still finding no tracking details after 24 hours, please contact us at email@example.com and we’d be happy to assist you!
My tracking number says my order was delivered but I haven't actually received my package, what do I do?
If you haven’t received your package or your order was shipped to the wrong address, please contact us at firstname.lastname@example.org as soon as possible for assistance.
How do I cancel my order?
Unfortunately, we are unable to make changes to an order after it has been placed or shipped. If you would like to return your order once you receive it, please contact us at email@example.com.
Is there a Money Back Guarantee?
Yes! We are proud to offer a 100% Money Back Guarantee. Try Swordfish Air in your home for 30 days, risk-free. If you don’t love it, you have 30 days from the date of shipment to request a full refund. You can expect the funds to be returned to the method of payment within seven business days after receipt of the returned product. Return shipping is not included.
Is there a warranty?
Yes! Swordfish Air is backed by a Lifetime Warranty. Should something happen to your Swordfish Air whole home unit, no worries - you’re covered. The Swordfish UVC lamp should be replaced annually for maximum effectiveness (the SF UVC lamp is not included in the warranty).
Why is Swordfish Air better than room air purifiers?
Single-room units are designed to be used in one room at a time and can only purify a limited area, often as little as 200 square feet. Because Swordfish Air is installed into your central air system, it is able to disinfect the air in your entire house with virtually no maintenance - no filters to change and nothing to clean. Also, Swordfish Air costs just ⅓ the price of less-effective room units so you’ll save both time and money.
What’s included with Swordfish Air?
Each Swordfish Air unit comes with:
- A Swordfish Air unit
- A Swordfish Air mounting plate
- A Swordfish Air 36W UVC lamp
- 6’ power cord
- 2” metal-cutting hole drill bit for easily installation
- 3 screws
How do I install Swordfish Air?
All you need is a screwdriver and a power drill. The installation kit covers everything else you’ll need.
Here’s a link to our installation video tutorial:
Swordfish Air Installation Video
Here’s a link to our detailed, easy-to-follow instructions:
Swordfish Air Installation Manual
Here’s a link to our detailed data sheet and product specifications:
Where should I install Swordfish Air? Return or Supply duct?
For optimum air purification, we recommend that your Swordfish Air be installed in the return (inbound) duct of your home’s heating and cooling system. In addition, should you also wish to destroy/prevent mold buildup on your AC coil, you may install Swordfish Air in the supply (outbound) duct. See diagram below:
Can I install Swordfish Air on a split unit/heat pump/packaged unit?
Swordfish Air should only be installed inside the ductwork of your heating and cooling system. Split units, heat pumps, and packaged units do not include ductwork. That is the reason one cannot install Swordfish Air on the specified units.
Do I need a professional installer to install the unit?
No. Swordfish Air is designed for DIY installation. Please refer to our installation video on our website.
How close can Swordfish Air be from the filter when installing?
Swordfish Air includes a 36W UVC lamp. UVC deteriorates any non-metal components which includes filters. Please install Swordfish Air at least 3 feet away from the furnace filter.
Does Swordfish Air require maintenance?
Swordfish Air is virtually maintenance free. It’s as easy as changing a light bulb once a year! Swordfish Air’s UVC lamp lasts approximately 10,000 hours or one full year! Over time, UVC lamps lose their ultraviolet light wave intensity, so for optimal performance, we recommend replacing the lamp once a year.
How long does the UVC lamp last?
Swordfish Air’s UVC lamp lasts approximately 10,000 hours or one full year! Swordfish Air has an easy-to-read indicator light that lets you know when it is time to replace the lamp. When the red light turns on, you should replace the UVC lamp.
Does Swordfish Air generate any (Ozone) smell?
Swordfish Air does not generate Ozone. The Swordfish Air UVC lamp operates at 254nm wavelength, which does not generate Ozone.
Does the unit turn on/off with the airflow?
No. Swordfish Air does not turn on/off with airflow.
Does Swordfish Air operate/purify air 24/7?
Yes, Swordfish Air runs 24/7 even if the furnace fan turns off. As long as the lamp is operating, it purifies air; however, if the furnace fan turns off, there will be no air circulation throughout the home and purified air will not travel to different parts of the home. The home should get purified air as soon as the air start to recirculate/furnace fan starts operating. We recommend that the furnace fan is on at all times to continually circulate the purified air.
How long is the lamp? Minimum duct size into which it may be installed?
The lamp extends up to 15.93" (from the power head) inside the ductwork.
What is the radiation generated from the lamp in micro watts per centimeter square?
The lamp radiation = 120 μW/cm2 at 1 m
When should I replace my lamp?
We recommend replacing your Swordfish Air lamp once a year, or when your Replacement Lamp Status Indicator light turns red on the unit.
How do I replace my lamp?
Replacing the UVC lamp in your Swordfish Air is as easy as changing a light bulb.
You can find a video tutorial here:
Swordfish Air UVC Lamp Replacement Video
Or simply follow these instructions:
Swordfish Air Installation Manual
How do I order replacement lamps?
You can order Swordfish Air UVC replacement lamps directly from us here.
Can I use Swordfish Air outside of my ductwork?
No. You should only use the Swordfish Air inside of ductwork of your heating and cooling system where UVC radiation cannot escape. UVC radiation is harmful to the human eyes and skin. Direct exposure can cause severe burns (of the skin) and eye injuries (photokeratitis).
Would Swordfish Air deteriorate plastic?
Yes, Swordfish Air will deteriorate plastic over time.
What is my annual energy cost for using Swordfish Air?
The Swordfish Air lamp is a 36W lamp. Using USA average of $0.12/kWh and using the unit 24/7 and 365 days a year would cost you $37.84 every year on your energy bill.
How does UVC technology work?
When viruses, bacteria, pollen and other pathogens are exposed to UVC light, their cells’ DNA and RNA become damaged. Once the cells are damaged, they are unable to replicate, which renders them harmless.
UVC light is measured in nanometer wavelengths. Swordfish Air uses a 254nm UVC light as scientific studies have proven that 254nm is the most effective wavelength to destroy pathogens and disinfect the air.