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FAQs

How soon will my order ship?

Your order will be processed within one to two business days. You’ll be breathing clean, healthy air very soon!


Where does Swordfish Air ship?

We currently ship to the continental United States (excludes Alaska and Hawaii).


How will my order ship?

Your order will ship via UPS. You can expect your parcel to arrive in two to five business days.


How can I track my order?

Once your Swordfish Air order is processed, we will send a shipping confirmation email with a tracking number.


My tracking number shows no information, what do I do?

If your tracking number has no information the package likely hasn't been scanned by the carrier.  Please allow up to 24 hours for your tracking number to be updated. If you are still finding no tracking details after 24 hours, please contact us at hello@swordfishair.com and we’d be happy to assist you!


My tracking number says my order was delivered but I haven't actually received my package, what do I do?

If you haven’t received your package or your order was shipped to the wrong address, please contact us at hello@swordfishair.com as soon as possible for assistance.


How do I cancel my order?

Unfortunately, we are unable to make changes to an order after it has been placed or shipped. If you would like to return your order once you receive it, please contact us at hello@swordfishair.com.


Is there a Money Back Guarantee?

Yes! We are proud to offer a 100% Money Back Guarantee. Try Swordfish Air in your home for 30 days, risk-free. If you don’t love it, you have 30 days from the date of shipment to request a full refund. You can expect the funds to be returned to the method of payment within seven business days after receipt of the returned product. Return shipping is not included. 

 

Is there a warranty?

Yes! Swordfish Air is backed by a Lifetime Warranty. Should something happen to your Swordfish Air whole home unit, no worries - you’re covered. The Swordfish UVC lamp should be replaced annually for maximum effectiveness (this is not included in the warranty). 


Why is Swordfish Air better than room air purifiers?

Single-room units are designed to be used in one room at a time and can only purify a limited area, often as little as 200 square feet. Because Swordfish Air is installed into your central air system, it is able to disinfect the air in your entire house with no virtually no maintenance - no filters to change and nothing to clean. Also, Swordfish Air costs just ⅓ the price of less-effective room units so you’ll save both time and money. 


What’s included with Swordfish Air?

Each Swordfish Air unit comes with:

  • A Swordfish Air unit
  • A Swordfish Air mounting plate
  • A Swordfish Air 36W UVC lamp
  • 6’ power cord
  • 2” metal-cutting hole drill bit for easily installation
  • 3 screws

How do I install Swordfish Air?

All you need is a screwdriver and a power drill. The installation kit covers everything else you’ll need. 

Here’s a link to our installation video tutorial:

Swordfish Air Installation Video

Here’s a link to our detailed, easy-to-follow instructions:

Swordfish Air Installation Manual

Here’s a link to our detailed data sheet and product specifications: 

Swordfish Air Data Sheet


Where Do I install Swordfish?

Swordfish Air is so effective because it is installed in your home’s central air system. Swordfish Air can be installed on either your return air duct or your supply duct. See the diagram below. 


Does Swordfish Air require maintenance?

Swordfish Air is virtually maintenance free. It’s as easy as changing a light bulb once a year! Swordfish Air’s UVC bulb lasts approximately 10,000 hours or one full year! Over time, UVC bulbs lose their ultraviolet light wave intensity, so for optimal performance, we recommend replacing the bulb once a year.


How long does the UV lamp last?

Swordfish Air’s UVC lamp lasts approximately 10,000 hours or one full year! Swordfish Air has an easy-to-read indicator light that lets you know when it is time to replace the lamp. When the red light turns on, you should replace the UVC lamp.

 

Does Swordfish Air produce ozone? 

No, Swordfish Air does not produce ozone. It is safe, effective and 100% ozone-free. 

 

When should I replace my lamp?

We recommend replacing your Swordfish Air lamp once a year, or when your Replacement Lamp Status Indicator light turns red on the unit. 


How do I replace my lamp?

Replacing the UV lamp in your Swordfish Air is as easy as changing a light bulb. 

You can find a video tutorial here:

Swordfish Air UV Lamp Replacement Video

Or simply follow these instructions: 

Swordfish Air Installation Manual


How do I order replacement lamps?

You can order Swordfish Air UV replacement lamps directly from us here


How does UV technology work?

When viruses, bacteria, pollen and other pathogens are exposed to UVC light, their cells’ DNA and RNA become damaged. Once the cells are damaged, they are unable to replicate, which renders them harmless.

UV light is measured in nanometer wavelengths. Swordfish Air uses a 254nm UVC light as scientific studies have proven that 254nm is the most effective wavelength to kill pathogens and disinfect the air.